Agencies use RetailHawk to manage shopper eligibility, opportunities and assigned work. Shopper reporting and payment tracking sit alongside eligibility, opportunities and assigned work.
Illustrative product viewShopper opportunities and visitsApproved screenshots use synthetic demonstration data and are added only after visual and privacy review.
Illustrative placeholder · approved synthetic product screenshot will replace this view after reviewWe make the software. To become a shopper, apply to a mystery shopping agency. If they use RetailHawk, they will send you an invitation to sign in.
HOW IT WORKS
From agency invitation to completed work.
Your agency controls who can join its programmes, which work you can see and when payment is made. RetailHawk gives you the shopper workflow for the work that agency assigns.
1 · INVITATION
Sign in through your agency
Apply to a mystery shopping agency. If it uses RetailHawk, the agency invites you to the platform and controls your programme access.
2 · OPPORTUNITIES
See work you are eligible for
Available work reflects the agency's eligibility, location and programme rules. Depending on the programme, you can request or accept suitable assignments.
3 · FIELDWORK
Follow the brief and questionnaire
Open the booked visit, follow the assignment brief and complete the published questionnaire. Save and validation support the fieldwork flow through to final submission.
4 · SUBMISSION
Submit the completed visit
Your answers are submitted against the assignment-specific questionnaire version so later questionnaire changes do not silently change work already issued.
5 · REVIEW
Respond to a correction if needed
Independent review can approve the submission or return it for a controlled correction. The correction history remains attributable rather than overwriting the original submission.
6 · PAYMENT
Follow the status your agency provides
Your agency sets payment dates and terms. Where the finance module is enabled, RetailHawk can show payment status and itemised statement information for attributable shopper work.
RetailHawk provides a responsive shopper experience for opportunities, assigned work and questionnaire submission.
Assigned work moves through fieldwork, submission and independent review. Your agency controls payment terms and the payment information it makes available.
Save and validateSave work in the shopper flow, complete validation and submit when the questionnaire is ready.
Always know where you standAssignments, completion evidence and independent reviewer decisions use explicit states now; client release and payment remain separate later stages.
Your details stay privateAgency boundaries and strong sign-in protect shopper data. Finance data is introduced only when the payment module is enabled.
SHOPPER HELP
Start with your agency for programme-specific questions.
Your agency owns recruitment, assignment decisions, deadlines, corrections and payment terms. RetailHawk provides the software it uses to run those workflows.
I forgot my sign-in details.
Use password recovery from the sign-in page. If you have not received an invitation or your access is wrong, contact the agency that invited you.
When will I be paid?
Your agency sets payment dates and terms. Contact that agency about a specific payment. Where enabled, RetailHawk can show the status and statement information the agency records.
