Agencies use RetailHawk to manage shopper eligibility, opportunities and assigned work. Shopper reporting, offline fieldwork and payment tracking are being added through Commercial V1.
RetailHawk doesn’t hire shoppers — agencies do.We make the software. To become a shopper, apply to a mystery shopping agency. If they use RetailHawk, they will send you an invitation to sign in.
HOW IT WORKS
From invitation to completed assignment
The pilot covers shopper onboarding, eligibility and assignment. Completion and payment journeys are being added next.
1Join an agencyApply to a mystery shopping agency and accept their invitation to RetailHawk.
2Pick up workSee visits you are eligible for, with the brief, window and fee up front.
3Complete the visitNative questionnaires, rich media capture and offline sync are planned for a later Commercial V1 release.
4Get paidPayment status and itemised statements are planned as the shopper-finance module is delivered.
THE SHOPPER APP
Clear briefs. Honest status. Controlled access.
RetailHawk is being designed as a responsive shopper experience. Installable/offline behaviour is planned, not yet part of the pilot.
Offered
Booked
Submitted
Approved
Payment sent
Paid
Offline mode — coming soonDeterministic offline save and sync is planned for Commercial V1.
Always know where you standAssignments use explicit states now; review, release and payment states appear as those modules are added.
Your details stay privateAgency boundaries and strong sign-in protect shopper data. Finance data is introduced only when the payment module is enabled.
SHOPPER FAQ
Questions shoppers ask
How do I become a mystery shopper?
Apply to a mystery shopping agency. If they use RetailHawk, they will invite you to sign in.
I forgot my sign-in details.
Use “Forgotten password” on the sign-in page, or contact the agency that invited you.
When will I be paid?
Your agency sets payment dates. RetailHawk payment tracking and itemised statements are planned as part of Commercial V1.
Can I work for more than one agency?
Yes. Each agency invites you separately and keeps its own records.
