Shoppers
Your agency manages invitations, assignments, deadlines, corrections and payments. Contact the agency that recruited you for these questions.
SUPPORT & HELP
Help with your RetailHawk account
Find guidance for shoppers, agencies and clients. Existing-user support is separate from sales enquiries.
Choose your role
Agency teams
Contact your agency administrator for permissions and programme setup. Use the contact page for unresolved platform issues.
Clients
Your inviting agency controls access to programmes and released results. Contact that agency if results or permissions are missing.
Sign-in and password help
Use the password recovery page to reset your password. If you have not received an invitation, ask the organisation that invited you.
Still need help?
For a technical issue that your agency cannot resolve, use the RetailHawk contact page. Do not include passwords or confidential customer evidence in an initial enquiry.
For privacy questions, read our privacy notice and contact the organisation responsible for your programme.