Less coordination by spreadsheet. More control in the platform.
Mystery shopping operations create dozens of hand-offs: programme setup, shopper eligibility, allocation, questionnaire versions, evidence, corrections, review and client delivery. RetailHawk turns those hand-offs into explicit system state so the team can see what is happening without rebuilding the answer manually.
One operating workflow instead of a chain of workarounds.
RetailHawk is designed around the real sequence of fieldwork. The operating model stays consistent from programme setup through client delivery, with later modules added as they reach release readiness.
Plan
Clients, outlets, programmes, cycles and targets.
Qualify
Eligibility, rotation, cooldown and quotas.
Allocate
Controlled booking and assignment state.
Complete
Native questionnaires or configured providers.
Review
Approve, return or reject with clear ownership.
Release
Controlled client release is available in early access.
Report & pay
Reporting and shopper finance remain on the roadmap.
One platform for every kind of field evaluation
Start with the operational workflow you need now. RetailHawk keeps clients, outlets, shoppers, programmes, questionnaires and review connected to the same history, so teams can move away from fragmented processes in controlled stages.
New in RetailHawk 3
A clean rebuild of the platform for modern fieldwork operations, with explicit controls around tenancy, assignment state and evidence handling.
See all featuresPrivate evidence storage and scanning are already in the platform foundation. Capture-time device proof, richer media and geospatial evidence are part of the next fieldwork releases.
External survey-provider configuration and authenticated completion evidence are implemented as a framework for configured providers, so a visit can rely on provider confirmation rather than link-open alone.
Assignment, completion evidence and independent reviewer decisions already use explicit states. Controlled client release is available in early access; finance remains a separate roadmap stage.
Everything an agency needs to run fieldwork
Six areas, built around how programmes actually run — from the first shopper application to the last bank file.
From brief to bank file, in one place
One operating model for your team, shoppers and clients. Agency operations, native submissions, immutable corrections, reviewer ownership and controlled client release are available in early access; reporting and shopper finance remain separate roadmap capabilities.
Eight tools. One set of data.
RetailHawk is designed around one shared set of clients, outlets, shoppers, programmes and assignment history, so each capability works from the same operational record.
Change the platform without disrupting the programme.
A RetailHawk migration does not have to be a big-bang replacement. Start with one client or programme, map the operating rules and data it actually needs, validate it with synthetic data, then run it alongside your current platform before expanding.
See the migration approachBuilt for the sectors that get mystery shopped
Templates and compliance checks for the programmes UK agencies run most.
Know what is available, what is in build and what is next.
RetailHawk 3 is being released through early access in stages. We label product state openly rather than presenting roadmap items as finished features.
Agency setup, clients and outlets, shopper onboarding/profile, programmes and targets, eligibility, rotation, controlled assignment and reviewer ownership.
Native questionnaire drafting/publication/save/submit, immutable correction history, controlled client release, plus external-provider completion for configured providers.
Reporting, shopper finance, action management, offline fieldwork and media analytics remain on the roadmap. Native submission, immutable corrections, independent reviewer decisions and controlled client release are already in early access.
See the roadmap →Start with one programme.
You do not need to migrate everything to evaluate RetailHawk. Bring one live programme and we will configure it with you, run it alongside your current platform and use real operational work to decide what should move next.