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RETAILHAWK

Mystery shopping software that proves every visit.

Manage shopper eligibility and assignments, collect native questionnaire submissions, review work independently and release approved results to clients from one controlled operating record.

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Built and hosted in the UKNative questionnairesConfigured external survey providers
WHY RETAILHAWK

Less coordination by spreadsheet. More control in the platform.

Mystery shopping operations create dozens of hand-offs: programme setup, shopper eligibility, allocation, questionnaire versions, evidence, corrections, review and client delivery. RetailHawk turns those hand-offs into explicit system state so the team can see what is happening without rebuilding the answer manually.

Control who can take each visitEligibility, rotation, cooldown and programme rules sit before booking rather than in a coordinator's memory or spreadsheet.
Keep questionnaire history trustworthyPublished questionnaire versions are immutable, so work already issued does not silently change when the next version is created.
Make review ownership visibleIndependent review decisions and reviewer ownership make outstanding work visible instead of burying QA state inside email and shared notes.
Separate operational statesBooked, submitted, reviewed and released are different events. RetailHawk keeps those boundaries explicit so review and client visibility do not collapse into one status.
Use your current survey stack where neededUse RetailHawk questionnaires or connect configured external providers without treating a simple link-open as proof of completion.
Migrate one programme at a timeStart with a bounded live programme, keep the incumbent where necessary and expand only when the evidence supports the next move.
FROM BRIEF TO RELEASED RESULT

One operating workflow instead of a chain of workarounds.

RetailHawk keeps the operational states around eligibility, assignment, questionnaire completion, review and client release explicit so teams can see where each visit stands.

01

Plan

Clients, outlets and programme targets.

02

Qualify

Eligibility, rotation, cooldown and quotas.

03

Allocate

Controlled booking and assignment state.

04

Complete

Native questionnaire or configured-provider completion.

05

Review

Independent approve, return or reject decisions.

06

Release

Controlled client visibility and released-result reporting.

PRODUCTS

Fieldwork workflows built on one controlled record.

Illustrative placeholder · approved synthetic product screenshot will replace this view after review

Use RetailHawk for mystery shopping, compliance testing and retail or brand audits while keeping shopper allocation, questionnaire history, review and released results connected.

Mystery ShoppingRun controlled shopper fieldworkEligibility, assignment, native questionnaire submission, independent review and controlled client release.Explore Mystery Shopping →Compliance & Test PurchasingKeep eligibility and evidence attributableApply explicit shopper rules, controlled assignment and review to age-restricted and regulated-conduct programmes.Explore Compliance →Retail & Brand AuditsTurn outlet checks into reviewed resultsPlan visits, collect questionnaire responses, review submissions and release approved results by client and outlet.Explore Audits →
MORE THAN CUSTOMER EXPERIENCE

Measure experience. Test standards. Build an evidence trail.

Mystery shopping remains at the core of RetailHawk. The same controlled programme, evidence, review and follow-up model can also support operational and assurance work where teams need attributable checks, reviewed findings and a clear record of what happened.

Customer Experience & Mystery ShoppingMeasure real customer journeys through controlled shopper programmes, independent review and released results.Explore Mystery Shopping →Operational AssuranceUse repeatable checks, evidence, review and released findings for standards, supplier and operational assurance programmes.See assurance uses →Privacy, Data & AI AssuranceRun authorised test scenarios and retain attributable evidence and human review without presenting RetailHawk as a legal, regulatory or certification authority.See the platform model →
MOVING FROM AN EXISTING PLATFORM?

Change the platform without disrupting the programme.

A RetailHawk migration does not have to be a big-bang replacement. Start with one client or programme, map the operating rules and data it actually needs, validate it with synthetic data, then run it alongside your current platform before expanding.

See the migration approach
1. Choose a bounded programmeAgree scope, users, outlets, rules and success criteria.
2. Map only the data with a purposeClients, outlets, shoppers and history are migrated deliberately, not by default.
3. Run side by sideKeep incumbent tools where needed while RetailHawk proves the new workflow.
4. Expand when the evidence supports itMove the next programme or capability only after the first one has worked.
INDUSTRIES

Built for the sectors that get mystery shopped

Templates and compliance checks for the programmes UK agencies run most.

Shopper walking down a supermarket aisleRetail & groceryWaiter serving a plate in a restaurantHospitality & leisureCar on a showroom floorAutomotiveCustomer signing documents with an adviserFinancial servicesBartender pulling a pintLicensed & age-restrictedPhone being handed over in a mobile shopTelecoms & utilities

Start with one programme.

You do not need to replace everything at once to evaluate RetailHawk. Start with one bounded programme, compare the workflow with your current process and decide what should move next.

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