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PILOT · RETAILHAWK 3

Mystery shopping software that proves every visit.

RetailHawk 3 is a new operating platform for mystery shopping, compliance testing and field audits. The pilot covers client and outlet setup, shopper operations, programme planning and controlled assignment, with the rest of Commercial V1 being added in stages.

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Built and hosted in the UKVendor-neutralExternal survey framework available for configured providers
Retail client A · March cycleFieldwork overview
ILLUSTRATIVE
Unfilled18
Booked142
Awaiting review23
Overdue6
Average score by region
North
86%
Midlands
79%
London
91%
South West
72%
Scotland
83%
0412 · LeedsApproved
0418 · BradfordAwaiting review
0421 · YorkOverdue
PRODUCTS

One platform for every kind of field evaluation

Start with the operational core now and add the rest as each Commercial V1 module reaches pilot readiness. Every module is being built around the same clients, outlets, shoppers and programme history.

Customer being served at a shop counter
Mystery Shopping SoftwareRun programmes end to endSet up clients, outlets, shoppers and programmes, publish eligible opportunities and control assignment. Native questionnaire submission and independent reviewer decisions are now in the pilot foundation; client release, reporting and payments continue through Commercial V1.Learn more
Card payment at a shop till
Compliance & Test PurchasingEvidence that stands upPlan age-of-sale, Consumer Duty and other compliance programmes with controlled shopper eligibility and assignment. Rich evidence capture is part of the Commercial V1 roadmap.Learn more
Supermarket aisle with stocked shelves
Retail & Brand AuditsStandards you can seePlan merchandising, pricing, safety and brand-standard audit programmes. Native evidence capture, scoring and client reporting are being added next.Learn more
Team reviewing results on laptops
Action ManagementClose the loopPlanned corrective-action workflow for turning failed checks into owned actions with due dates, evidence and verified closure.Learn more
WHAT’S NEW

New in RetailHawk 3

A clean rebuild of the platform for modern fieldwork operations, with explicit controls around tenancy, assignment state and evidence handling.

See all features
NEW
Proof capture

Private evidence storage and scanning are already in the platform foundation. Capture-time device proof, richer media and geospatial evidence are part of the next fieldwork releases.

NEW
Bring your own survey

External survey-provider configuration and authenticated completion evidence are implemented as a framework for configured providers, so a visit can rely on provider confirmation rather than link-open alone.

NEW
Seven-state visit tracking

Assignment, completion evidence and independent reviewer decisions already use explicit states. Client release and finance remain separate stages as those modules are added.

FEATURES

Everything an agency needs to run fieldwork

Six areas, built around how programmes actually run — from the first shopper application to the last bank file.

Scheduling & allocation
Job boards and direct offers
Rotation, cooldown and exclusion rules
No double booking, ever
Explore
Data collection
Offline fieldwork — coming soon
Rich media evidence — coming soon
Native draft/publish/save/submit available · provider framework available
Explore
Review & QA
Independent review decisions — pilot available
Fraud and location signals — planned
Approve / return / reject — pilot available
Explore
Reporting & client portal
Client reporting — coming soon
Separate client release — coming soon
Threshold alerts — planned
Explore
Shopper payments
Shopper finance — coming soon
UK bank-file exports — coming soon
Settlement reconciliation — coming soon
Explore
Infrastructure & security
Built and hosted in the UK
Passkeys and MFA in the platform foundation
Tenant isolation covered by automated policy tests
Explore
SEE IT IN ACTION

From brief to bank file, in one place

One operating model for your team, shoppers and clients. The agency core, native submissions and independent reviewer decisions are in pilot; client release/reporting and shopper finance remain separate controlled modules.

1
Agency consoleProgrammes, cycles, outlets and exceptions at a glance.
2
Review deskReviewer decisions against immutable submitted revisions are in the pilot foundation; correction lineage and client release are the next controlled steps.
3
Client portalPlanned client workspace for released results, drill-downs and exports.
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Client portal · released results onlyQ1 scorecard · 214 visits
ILLUSTRATIVE
Welcome & greeting92%
Product knowledge81%
Age check (Challenge 25)64%
Ranking by outlet
Outlet 0412
94%
Outlet 0418
88%
Outlet 0433
81%
Outlet 0421
67%
Outlet 0440
58%
Export PDFExport CSV3 actions open
THE PLATFORM

Eight tools. One set of data.

The Commercial V1 modules are designed around one shared set of clients, outlets, shoppers, programmes and assignment history.

Agency ConsoleRun programmes, cycles and outlets
Shopper AppResponsive shopper journeys now; offline and finance follow
Survey BuilderNative draft/publish/save/submit — pilot available
Review DeskIndependent reviewer decisions — pilot available
Client PortalClient reporting — planned
Payments LedgerShopper finance — planned
Proof CaptureCapture-time evidence controls — planned
API & WebhooksExternal providers in build; public API/webhooks planned
INDUSTRIES

Built for the sectors that get mystery shopped

Templates and compliance checks for the programmes UK agencies run most.

Shopper walking down a supermarket aisleRetail & groceryWaiter serving a plate in a restaurantHospitality & leisureCar on a showroom floorAutomotiveCustomer signing documents with an adviserFinancial servicesBartender pulling a pintLicensed & age-restrictedPhone being handed over in a mobile shopTelecoms & utilities
PRODUCT STATUS

Know what is available, what is in build and what is next.

RetailHawk 3 is being piloted in stages. We label product state openly rather than presenting roadmap items as finished features.

PILOT AVAILABLE

Agency setup, clients and outlets, shopper onboarding/profile, programmes and targets, eligibility, rotation and controlled assignment.

PILOT FRAMEWORK

Questionnaire drafting/publication plus external-provider completion for configured providers.

COMING SOON

Controlled correction/revision, client release/reporting, shopper finance, action management, offline fieldwork and media analytics. Native submission and independent reviewer decisions are already in pilot.

See the roadmap →

Start with one programme.

Bring a live programme and we will run it with you on RetailHawk 3, side by side with what you use today.

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