Run more programmes without losing operational control.
RetailHawk gives agencies one operating view across clients, outlets, shoppers, programmes, questionnaires, QA and client delivery, so teams can scale fieldwork without adding another layer of manual coordination.
Keep every programme visible from allocation to client delivery
See eligibility, allocation, exceptions, corrections, QA ownership and client delivery as connected operating states, with the history preserved as work moves between teams.
Programme operations
Set up clients, outlets, programmes and cycles, then control assignment against explicit eligibility, rotation and cooldown rules.
Questionnaires & submissions
Publish immutable questionnaire versions, collect native submissions and preserve correction lineage rather than silently overwriting history.
Review & client release
Give reviewers clear ownership, record approve/return/reject decisions and keep client release as a separate controlled event.
Control the exceptions without slowing the operation
Know what is blocked
Explicit states make outstanding fieldwork, submissions and review work visible instead of hiding status in email, notes or individual spreadsheets.
Protect historical truth
Published questionnaire versions and submitted revisions remain traceable, so later changes do not redefine work that already happened.
Separate user roles
Agency, reviewer, shopper and client-facing access use explicit role and tenant boundaries rather than a single shared operational view.
Change in controlled stages
Start with one programme alongside the incumbent and expand only when the new operating path has been proven with real work.
Scale the operating model, not the spreadsheet
Reporting, shopper finance and evidence handling use the same programme record, so growth does not require a separate process for every new capability. Where a programme depends on an external questionnaire or another system, scope the integration explicitly and keep provider handoff and completion evidence controlled rather than creating another manual workaround.
Run customer-experience and assurance programmes on the same operating model.
Keep mystery shopping as a core service, then use the same programme, evidence, review, release and follow-up controls for operational audits and authorised assurance work without creating a separate delivery stack.