Run fieldwork with fewer manual hand-offs.
RetailHawk is an operating platform for agencies that need to coordinate clients, outlets, shoppers, programmes, questionnaires, review and controlled result release without rebuilding the workflow across spreadsheets and disconnected systems.
Keep the operating picture in one place
The difficult part of mystery shopping is rarely the questionnaire alone. It is managing eligibility, allocation, exceptions, corrections, review ownership and client delivery while preserving a trustworthy history.
Programme operations
Set up clients, outlets, programmes and cycles, then control assignment against explicit eligibility, rotation and cooldown rules.
Questionnaires & submissions
Publish immutable questionnaire versions, collect native submissions and preserve correction lineage rather than silently overwriting history.
Review & client release
Give reviewers clear ownership, record approve/return/reject decisions and keep client release as a separate controlled event.
Designed around agency control
Know what is blocked
Explicit states make outstanding fieldwork, submissions and review work visible instead of hiding status in email, notes or individual spreadsheets.
Protect historical truth
Published questionnaire versions and submitted revisions remain traceable, so later changes do not redefine work that already happened.
Separate user roles
Agency, reviewer, shopper and client-facing access use explicit role and tenant boundaries rather than a single shared operational view.
Change in controlled stages
Start with one programme alongside the incumbent and expand only when the new operating path has been proven with real work.
What comes next
Reporting, shopper finance, offline fieldwork, action management and richer evidence analytics remain roadmap capabilities. We label those boundaries rather than presenting them as finished.