RetailHawk 3 is being delivered in stages: the operational core is in pilot, external survey integration is in build, and the remaining Commercial V1 modules are clearly marked as planned.
MYSTERY SHOPPING SOFTWARE
Run whole programmes, end to end
The pilot operational core covers clients and outlets, shoppers, programmes, cycles, targets, eligibility and controlled allocation. Data collection, review, client release and finance follow as separate Commercial V1 modules.
Who it’s forMystery shopping agencies of every size, and brands that run their own programmes in-house.
External survey integration in build · native questionnaires planned
Review desk and client release — planned
Shopper payments and bank files — planned
Key capabilities
Age-of-sale programme planning and assignment
Configurable licensed and age-restricted programme briefs
Consumer Duty programme support
Capture-time evidence proof — planned
Evidence packs — planned
Regulatory reporting outputs — planned
COMPLIANCE & TEST PURCHASING
Build an auditable compliance programme
Set up regulated-conduct and age-restricted programmes with explicit eligibility and allocation controls. Rich capture-time evidence is part of the next Commercial V1 fieldwork releases.
Who it’s forRetailers, licensees, gambling operators, FCA-regulated firms and the agencies that test for them.
Keep programme rules currentAge-of-sale requirements change. RetailHawk programme rules and briefing can be configured around the policy in force; legal requirements should be verified for each live programme before launch.
Plan merchandising, pricing, promotional-compliance and safety audit work across outlets. Native capture, scoring and media analysis are on the Commercial V1 roadmap.
Who it’s forBrands, retailers and field-marketing teams checking standards across estates.
Key capabilities
Key capabilities
Key capabilities
Key capabilities
