Products for every kind of field evaluation

Choose the fieldwork product that matches the outcome you need, while keeping allocation, capture, review and reporting connected in one operating platform.

PRODUCT PORTFOLIO

Start with the outcome. Go straight to the product.

Each product uses the same controlled RetailHawk operating record, so agencies and brands can combine fieldwork types without rebuilding the workflow around separate tools.

MYSTERY SHOPPING SOFTWARE

Run every visit through one controlled workflow

Plan the programme, qualify and allocate the right shopper, capture the visit, review the submission and release the approved result without losing the operating history between steps.

Who it’s forMystery shopping agencies of every size, and brands that run their own programmes in-house.

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Key capabilities

Client, outlet and region hierarchies

Programmes, cycles and quotas

Shopper registration, vetting and eligibility

External provider framework available · native draft/publication/save/submit available

Reviewer approve/return/reject + controlled client release

Shopper payments and bank files

Key capabilities

Age-of-sale programme planning and assignment

Configurable licensed and age-restricted programme briefs

Configurable programme questionnaires

Image and PDF evidence tied to submitted answers

Independent approve/return/reject review

PDF and CSV report exports

COMPLIANCE & TEST PURCHASING

Prove the programme was run the way you designed it

Set explicit eligibility and allocation rules, keep evidence attributable to the visit and apply independent review before approved results are released.

Who it’s forRetailers, licensees, gambling operators, FCA-regulated firms and the agencies that test for them.

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Keep programme rules currentAge-of-sale requirements change. RetailHawk programme rules and briefing can be configured around the policy in force; legal requirements should be verified for each live programme before launch.

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RETAIL & BRAND AUDITS

See standards and exceptions outlet by outlet

Run repeatable outlet checks for merchandising, pricing, promotions, safety and brand standards, then compare reviewed results across locations without losing the underlying evidence.

Who it’s forBrands, retailers and field-marketing teams checking standards across estates.

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Key capabilities

Planogram and promotion checks

Price and availability audits

Health, safety and brand standards

Image and PDF evidence

Regional/outlet scoring

Reviewed exceptions by outlet

ASSURANCE PROGRAMMES

Use the same controlled workflow beyond mystery shopping.

RetailHawk can structure authorised assurance work around programme scope, repeatable questions, attributable evidence, independent review, released results that can support human follow-up. Specialist policies and legal requirements remain yours to define and approve.

Standards & compliance auditsTest defined operational standards and retain reviewed evidence by programme, visit and outlet.

Privacy & data-rights testingCoordinate authorised test scenarios, capture outcomes and preserve the evidence trail for human assessment.

Supplier assuranceRun repeatable supplier checks, record findings and use the reviewed evidence in your human follow-up process.

Data & AI assuranceUse controlled sampling and scenario testing with attributable evidence and human review; outcomes remain subject to human assessment and the applicable programme rules.

INDUSTRIES

The same products, configured for the programme you run.

Retail, hospitality, automotive, financial services, age-restricted programmes, telecoms and utilities use different briefs and controls. The operating model stays consistent.

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Which product fits your programme?

Tell us what you run today and we will show you the shortest route onto RetailHawk.

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