Skip to main content
Mystery shopping, compliance and field-audit software for agencies and brands. Run one programme with us →Sign in01740 467015
Request a demo
Menu

Home / Features

Features built around how fieldwork really runs

RetailHawk connects programme operations, native questionnaire drafting and submission, independent review, correction lineage, controlled client release, reporting, finance and evidence handling in one operating model.

SCHEDULING & ALLOCATION

Fill every slot with the right shopper

Illustrative placeholder · approved synthetic product screenshot will replace this view after review

Publish jobs to eligible shoppers, offer them directly or approve applications. Rules keep allocation fair and stop the same face visiting the same outlet too often.

Job board, direct offers and applications
Rotation and cooldown per outlet
Caps on open jobs per shopper
Client, outlet and staff exclusions
Race-safe booking, no double bookings
Coordinator reminders and recruit-for-vacant alerts
DATA COLLECTION

Native questionnaire submission and controlled corrections

Illustrative placeholder · approved synthetic product screenshot will replace this view after review

Native shopper save, validation and final submission work with controlled correction history, image and PDF evidence, submission validation and authenticated completion from configured external providers.

Responsive shopper fieldwork
Image and PDF evidence
Evidence tied to submitted answers
Draft builder + immutable publication/binding
External provider completion for configured providers
Telephone/online evidence
REVIEW & QA

Independent review and controlled release

Illustrative placeholder · approved synthetic product screenshot will replace this view after review

Independent reviewer approve/return/reject decisions remain separate from submission and client release, with controlled correction lineage preserving the full review history.

Review claim and reassignment
Approve, return or reject decisions
Return-to-shopper workflow
Reviewer ownership and history
Correction/revision lineage
Client release remains a separate decision
REPORTING & CLIENT PORTAL

Client reporting

Illustrative placeholder · approved synthetic product screenshot will replace this view after review

The reporting module gives clients explicitly released results with versioned corrections, scorecards, drill-downs and export controls.

Current, YTD and cycle trends
Question and visit drill-down
Hierarchy and question aggregates
Released-result history and drill-down
PDF and CSV report exports
Released-result corrections and history
SHOPPER PAYMENTS

Shopper finance

The finance module keeps pay entitlement separate from QA, then tracks payment instructions, settlement evidence, returns and reissues.

Fees, expenses and holds
UK bank-file formats
Failed/reissued payments
Itemised shopper statements
Settlement evidence before paid state
Finance audit history
ASSURANCE WORKFLOWS

One evidence model for experience, standards and assurance work.

The platform capabilities used for mystery shopping also support controlled assurance programmes: define the work, collect attributable evidence, review it independently, release the approved result and track what needs to happen next.

Programme scope

Clients, outlets, cycles, assignments and versioned questionnaires keep the test scope explicit.

Evidence & lineage

Submissions, evidence, corrections, review decisions and releases retain attributable history.

Independent review

Reviewer decisions stay separate from field submission and client release.

Reviewed findings

Use released results as evidence for human-owned follow-up; RetailHawk does not provide native Action Management.

INTEGRATIONS & SECURITY

Connect safely and keep every tenant isolated

Use tenant-scoped APIs and webhooks to connect external systems while strong identity controls, private evidence storage, audit history and tested recovery protect the operating model.

UK hostingRetailHawk is hosted in the UK. Any future residency option will be stated only when formally available.
Passkeys and MFAPasskeys and MFA are part of the identity foundation.
Tenant isolationCross-tenant denial is covered by automated policy and integration tests.
Full audit trailBounded audit trails record security-relevant and operational events across the platform.
API and webhooksAPIs and webhooks expose bounded, tenant-scoped integration points for external systems.
Portability by designData portability is a design requirement, with exports and integration points kept controlled and tenant-scoped.

See every feature on your own programme.

A 30-minute walkthrough using a synthetic programme that looks like yours.

Request a demo