RetailHawk 3 is being delivered module by module. The operational core is in pilot today; external survey integration is in build; QA, reporting, finance and offline fieldwork are coming next.
Publish jobs to eligible shoppers, offer them directly or approve applications. Rules keep allocation fair and stop the same face visiting the same outlet too often.
Job board, direct offers and applications
Rotation and cooldown per outlet
Caps on open jobs per shopper
Client, outlet and staff exclusions
Race-safe booking, no double bookings
Coordinator reminders and recruit-for-vacant alerts — planned
Job board · March cycleILLUSTRATIVE
Cooldown 90 days per outletMax 3 open jobsExclude staff of client
OUTLETWINDOWSHOPPERSSTATUS
0433 · Harrogate15–18 MarEligible 41Offered
0440 · Ripon16–20 MarEligible 17Offered
0451 · Selby18–22 MarEligible 3Needs shopper
0412 · Leeds12 MarS-2291Booked
Visit RH-24817 · Question 6 of 14Age-restricted sale
Were you asked for ID before the sale?
YesNo
Photo of receipt
Signed 14:32:07
Location · 18 m from outletSaved offline
Next question
DATA COLLECTION
Capture and submission — coming soon
The next fieldwork releases add native questionnaires, rich media evidence and deterministic offline sync. External survey-provider hand-off and authenticated completion evidence are already in build.
Installable/offline fieldwork — planned
Rich media evidence — planned
Capture-time and location metadata — planned
Native versioned questionnaires — planned
External survey-provider completion — in build
Telephone/online evidence — planned
REVIEW & QA
Review and QA — coming soon
The planned review module separates submission, reviewer decision and client release, with controlled corrections and explicit ownership.
Duplicate-image/shopper signals — planned
Location/timing checks — planned
Return-to-shopper workflow — planned
Shopper grading — planned
Reviewer concurrency controls — planned
Rule-based fraud signals with human review — planned
Review desk · RH-24817Outlet 0412 · Leeds
ILLUSTRATIVE
Duplicate image checkSimilar photo in a 2023 visit
Check
Location18 m from outlet
Pass
SignatureValid · captured 14:32:07
Pass
Survey providerCompletion confirmed
Pass
Client portal · released results onlyQ1 scorecard · 214 visits
ILLUSTRATIVE
Welcome & greeting92%
Product knowledge81%
Age check (Challenge 25)64%
Ranking by outlet
Outlet 0412
94%
Outlet 0418
88%
Outlet 0433
81%
Outlet 0421
67%
Outlet 0440
58%
Export PDFExport CSV3 actions open
REPORTING & CLIENT PORTAL
Client reporting — coming soon
The planned reporting module gives clients only explicitly released results, with versioned corrections, scorecards, drill-downs and export controls.
Scorecards, rankings and trends — planned
Question and visit drill-down — planned
Score and answer alerts — planned
Action plans from low scores — planned
PDF/CSV exports — planned · public API later
Per-client report branding — planned
SHOPPER PAYMENTS
Shopper finance — coming soon
The planned finance module keeps pay entitlement separate from QA, then tracks payment instructions, settlement evidence, returns and reissues.
Fees, expenses and holds — planned
UK bank-file formats — planned
Failed/reissued payments — planned
Itemised shopper statements — planned
Settlement evidence before paid state — planned
Finance audit history — planned
Shopper payments · run 2026-03ILLUSTRATIVE
SHOPPERAMOUNTSTATUS
S-2291£25.00Settled
S-1874£25.00Instructed
S-3310£25.00Approved
S-0927£25.00Bank rejected
Bacs Standard 18Bankline CSV
INFRASTRUCTURE & SECURITY
Security foundation first
The platform foundation already includes strong identity controls, tenant-bound authorisation, private evidence storage and tested recovery. Independent application security review remains a pre-release gate.
UK hostingThe current RHv3 environment is hosted in the UK. Any future residency option will be stated only when formally available.
Passkeys and MFAPasskeys and MFA are part of the identity foundation.
Tenant isolationCross-tenant denial is covered by automated policy and integration tests.
Full audit trailBounded audit trails are part of the platform design; full retention controls are still being completed.
API and webhooksThe internal API foundation exists; public API/webhook exposure is planned, not yet a finished product surface.
Portability by designData portability is a design requirement. Complete production export journeys will be documented as each module reaches release readiness.
See every feature on your own programme.
A 30-minute walkthrough using a synthetic programme that looks like yours.
