See how fieldwork moves from visit to trusted result.
RetailHawk is being built to give brands and retailers a clearer, controlled route from fieldwork through review and client release, while keeping the agency workflow and evidence history auditable.
Designed for programmes where evidence matters
Mystery shopping, compliance testing and retail audits all depend on more than a final score. The operating history behind the result matters too.
Controlled programme setup
Clients, outlets, programme cycles and targets are explicit records rather than loose configuration spread across files and systems.
Traceable submission history
Questionnaire versions and submission corrections remain attributable, preserving which questions and answers applied to each visit.
Separate review and release
An approved review and a client-visible release are different decisions. RetailHawk keeps those events separate and auditable.
Use cases RetailHawk is designed to support
Mystery shopping
Measure customer experience through structured visits, controlled shopper allocation and reviewed submissions.
Compliance & test purchasing
Run programmes with controlled eligibility and assignment where the audit trail behind a result is as important as the score.
Retail & brand audits
Structure outlet-based checks around defined programmes and targets, with richer evidence capture and reporting continuing on the roadmap.
Agency-delivered programmes
Work with an agency using RetailHawk while preserving controlled client-facing release boundaries and scoped access.
Current product boundary
Native submissions, immutable corrections, reviewer ownership and controlled client release are available in early access. Reporting, dashboards, shopper finance, offline fieldwork and richer media analytics continue through the roadmap.