See every released result in the context behind it.
RetailHawk gives brands and retailers visibility from outlet fieldwork through QA and controlled client release, with the programme, evidence and result history kept together.
Programme assurance is more than the final score
Understand which outlet was visited, which programme rules applied, what was submitted, how it was reviewed and exactly what was released to the client view.
Controlled programme setup
Clients, outlets, programme cycles and targets are explicit records rather than loose configuration spread across files and systems.
Traceable submission history
Questionnaire versions and submission corrections remain attributable, preserving which questions and answers applied to each visit.
Separate review and release
An approved review and a client-visible release are different decisions. RetailHawk keeps those events separate and auditable.
Use RetailHawk directly or through your agency
Mystery shopping
Measure customer experience through structured visits, controlled shopper allocation and reviewed submissions.
Compliance & test purchasing
Run programmes with controlled eligibility and assignment where the audit trail behind a result is as important as the score.
Retail & brand audits
Structure outlet-based checks around defined programmes and targets, with evidence capture and reporting connected to the same programme history.
Agency-delivered programmes
Work with an agency using RetailHawk while preserving controlled client-facing release boundaries and scoped access.
Turn released fieldwork into a clearer operating picture
Released results connect to reporting, outlet visibility, shopper finance and follow-up while preserving the reviewed fieldwork history behind the client view.
Use one evidence trail across customer experience and operational assurance.
Combine mystery-shopping programmes with standards checks, supplier or operational audits and other authorised assurance scenarios while keeping evidence, review decisions and released results attributable.