Fieldwork software for agencies and brands that need operational control.
RetailHawk is a fieldwork operating platform for mystery shopping agencies, brands and compliance teams. It is designed around the practical work of coordinating programmes, shoppers, submissions, QA and client delivery.
What RetailHawk is built to do
A multi-tenant operating platform for agencies and brands running mystery shopping, compliance testing and field audits, connecting operations, fieldwork, review, client reporting and commercial workflows around one controlled record.
Operations first
Agency setup, clients and outlets, shopper registration/profile, programmes and targets, eligibility, rotation and controlled assignment.
External survey integration
Configured external questionnaire providers can feed confirmed completion into the visit workflow while RetailHawk manages the surrounding programme and review process.
Connected commercial workflows
Correction and revision handling, client release and reporting, shopper finance and evidence handling connect to native shopper submission and independent review.
What we focus on
Clear state
Assignment, completion evidence, review, client release and payment are distinct business states rather than one overloaded “complete” flag.
Tenant boundaries
Agency data is explicitly scoped and cross-tenant denial is covered by automated policy and integration tests.
Operational resilience
The platform has tested backup/restore, queue observability and controlled staging-to-production promotion.
Buyer clarity
Agencies and brands can evaluate RetailHawk against the programme outcomes, controls and migration approach they actually need.
Built around real fieldwork operations
RetailHawk is shaped around the operating model behind mystery shopping and structured field assurance: programme setup, participant eligibility, allocation, evidence capture, independent review, controlled client release and follow-up. The product is developed by Byte Digital Ltd, part of The Fastidious Group (Fastidious LLP).
It is intended for teams that need an operational system of record around fieldwork — agencies coordinating shoppers and reviewers, brands receiving controlled results, and assurance teams applying repeatable assessment frameworks.
Customer names, logos, quotations and scale claims are published only when they can be evidenced and permission exists where required.