Built from fieldwork experience, rebuilt for what comes next.
RetailHawk 3 is a clean rebuild of a long-running mystery-shopping and fieldwork platform. The goal is not to reproduce every legacy feature blindly, but to keep the operational knowledge and rebuild the product around stronger tenancy, state, evidence and delivery controls.
What RetailHawk 3 is
A multi-tenant operating platform for agencies and brands running mystery shopping, compliance testing and field audits. The current pilot focuses on the operational core; additional Commercial V1 modules are being released in controlled stages.
Operations first
Agency setup, clients and outlets, shopper registration/profile, programmes and targets, eligibility, rotation and controlled assignment.
External survey integration
Provider configuration and authenticated completion evidence are being built so external questionnaire tools can fit the RetailHawk workflow without treating a link-open as completion.
Commercial V1 modules
Native questionnaires, QA, client reporting, shopper finance, corrective actions, offline fieldwork and media analytics.
Why rebuild it
Clear state
Assignment, completion evidence, review, client release and payment are distinct business states rather than one overloaded “complete” flag.
Tenant boundaries
Agency data is explicitly scoped and cross-tenant denial is covered by automated policy and integration tests.
Operational resilience
The platform has tested backup/restore, queue observability and controlled staging-to-production promotion.
Truthful product status
The public site separates pilot, in-build and planned capabilities so buyers can see what exists now and what is on the roadmap.
RetailHawk 3 is currently a design-partner pilot. We only publish customer names, logos or quotations with explicit permission.