Run every visit through one controlled operating workflow.
RetailHawk connects programme setup, shopper eligibility, allocation, questionnaires, evidence, independent review and controlled client release so your team can see exactly where each visit stands.
Mystery shopping without the spreadsheet hand-offs.
Use one programme record from brief to released result, while keeping assignment rules, questionnaire history, evidence and review decisions attributable.
Programme & outlet control
Set up clients, outlets, programmes and cycles with explicit targets and operating boundaries.
Shopper eligibility & allocation
Apply eligibility, rotation, cooldown and assignment rules before a visit is booked.
Questionnaires & evidence
Publish versioned questionnaires, collect submissions and preserve correction history instead of silently overwriting prior work.
Independent review
Keep reviewer approve, return and reject decisions separate from the shopper submission itself.
Controlled client release
Approval and client visibility remain separate events so only explicitly released results enter the client view.
Reporting & follow-up
Use released results for reporting and connect findings to accountable follow-up while retaining the evidence behind them.
Six explicit states instead of one vague “complete”.
RetailHawk keeps the operational boundaries visible so teams know whether work is scoped, allocated, submitted, reviewed or actually released.
1. Plan
Define the client, outlets, programme cycle, questionnaire and targets.
2. Qualify
Apply shopper eligibility, rotation, cooldown and programme rules.
3. Allocate
Book or assign the visit through controlled allocation states.
4. Complete
Collect the questionnaire submission and supporting evidence.
5. Review
Approve, return or reject independently, preserving correction lineage.
6. Release
Make the approved result visible to the intended client audience as a separate controlled action.
Keep the operating model consistent as programmes grow.
RetailHawk supports agencies running work across multiple clients and brands or retailers operating their own field programmes.
Keep Mystery Shopping at the centre, then use the same evidence model more broadly.
The programme, evidence, independent review and follow-up controls used for mystery shopping can also support operational and assurance scenarios. Specialist assurance pages are exposed only when the underlying route and evidence are ready.