Features of RetailHawk™ Mystery Shopping Software

Retailhawk  is a browser based solution and has been tested on Internet explorer, safari and Mozilla Firefox.  Retailhawk will work on PC [linux or windows] or Apple Mac.

Features at a glance

RetailHawk Features

• 100% Multilingual
• Easy survey designer
• Recruit manually or via built-in scheduler
• Standard scorecard reports [bespoke versions optional]
• In-depth reporting mechanism with trending analysis
• Query MIS tool shows any data cut graphically or in a league table
• Reporting triggers and alerts via SMS or email
• Pda enabled
• Fully white-labelled and branded to your company
• Reports can be branded to your company or your client

• Dedicated account manager
• Dedicated support staff
• Complete journaling and replication which means that the system is duplicated on an additional server to ensure 100% business continuity.

Features in detail

• Customer Terminology Defaults
• Shopper Recruitment
• Automated or Manual Scheduling
• Recruit Manually or via Built-in Scheduler
• Job Assignment Board
• Online Response / Answer Entry
• Anonymous web surveys and polls
• Survey / Questionnaire Verification Queue
• Weighted question scoring engine [including negative weights]
• Strengths and Weaknesses [Action Points text]
• Online Client reporting
• Online Client Document Manager
• Online Client Media Manager
• Shopper Payment Management
• Easy Survey Designer
• Standard scorecard reports [bespoke versions optional]
• In-depth reporting mechanism with trending analysis
• Query mis tool shows any data cut graphically or in a league table
• Reporting triggers and alerts via sms or email
• PDA enabled and accessible through iphone/ipad and most smartphones web browsers
• Fully white-labelled and branded to your company
• Reports can be branded to your company or your client

Integrated Customer Recruitment System

Shopper Recruitment Dashboard Example

• Book customer visits by postcode proximity to venue
• Book customer visits by profile i.e. age, sex, children’s age
• Summary Status Report shows outstanding to book, Process and check-in
• Detailed status report shows which venues outstanding
• Mystery customer rating reports
• Recruiter/booker rating reports
• Venue labels and envelopes
• Customer labels and envelopes
• Cancelled cheque reporting
• Mystery customer blacklist options
• Customer amendment forms

Integrated MIS module

Client Reporting MIS Example

• Select branches, managers and questions and cut the data as you wish.
• Fully graphical bar chart, line graph and pie chart production
• Produce league tables of selected questions for any selected cycles
• Save frequently used queries and rerun again later

Questionnaire processing

Shopper Questionnaire Entry Example

• Customer questionnaire processing, including fast entry when no comments
• Tele-workers can process questionnaires from home
• Answers can be edited and amendments are immediately reflected in scoring

Distribution

• Notification email system to alert users to a completed cycle or round
• HTML generated reports can be emailed directly
• PDF generated reports can be emailed directly (requires user intervention)
• Reports can be printed for Royal Mail post circulation

Reporting and Scoring

Client Reporting Dashboard Example

• Each clients reports are dynamically branded
• Not all questions answered have to be reported
• Each question can have a weight for each possible answer
• Results are available at as many hierarchical breakdown levels as are required, e.g. Unit, Area Manager, Regional Manager, Brand and Company
• Each client can have their own score scripts generated which are unique to the way they wish to display their results.