Features

Features of RetailHawk™ Mystery Shopping Software

Retailhawk  is a browser based solution and has been tested on Internet explorer, safari and Mozilla Firefox.  Retailhawk will work on PC [linux or windows] or Apple Mac.

Features at a glance

RetailHawk Features

RetailHawk Features

  • 100% Multilingual
  • Easy survey designer
  • Recruit manually or via built-in scheduler
  • Standard scorecard reports [bespoke versions optional]
  • In-depth reporting mechanism with trending analysis
  • Query MIS tool shows any data cut graphically or in a league table
  • Reporting triggers and alerts via SMS or email
  • Pda enabled
  • Fully white-labelled and branded to your company
  • Reports can be branded to your company or your client
  • Dedicated account manager
  • Dedicated support staff
  • Complete journaling and replication which means that the system is duplicated on an additional server to ensure 100% business continuity.

Features in detail

  • Customer Terminology Defaults
  • Shopper Recruitment
  • Automated or Manual Scheduling
  • Recruit Manually or via Built-in Scheduler
  • Job Assignment Board
  • Online Response / Answer Entry
  • Anonymous web surveys and polls
  • Survey / Questionnaire Verification Queue
  • Weighted question scoring engine [including negative weights]
  • Strengths and Weaknesses [Action Points text]
  • Online Client reporting
  • Online Client Document Manager
  • Online Client Media Manager
  • Shopper Payment Management
  • Easy Survey Designer
  • Standard scorecard reports [bespoke versions optional]
  • In-depth reporting mechanism with trending analysis
  • Query mis tool shows any data cut graphically or in a league table
  • Reporting triggers and alerts via sms or email
  • PDA enabled and accessible through iphone/ipad and most smartphones web browsers
  • Fully white-labelled and branded to your company
  • Reports can be branded to your company or your client

Integrated Customer Recruitment System

Shopper Recruitment Executive Dashboard

Shopper Recruitment Dashboard Example

  • Book customer visits by postcode proximity to venue
  • Book customer visits by profile i.e. age, sex, children’s age
  • Summary Status Report shows outstanding to book, Process and check-in
  • Detailed status report shows which venues outstanding
  • Mystery customer rating reports
  • Recruiter/booker rating reports
  • Venue labels and envelopes
  • Customer labels and envelopes
  • Cancelled cheque reporting
  • Mystery customer blacklist options
  • Customer amendment forms

Integrated MIS module

client-reporting-user-query

Client Reporting MIS Example

  • Select branches, managers and questions and cut the data as you wish.
  • Fully graphical bar chart, line graph and pie chart production
  • Produce league tables of selected questions for any selected cycles
  • Save frequently used queries and rerun again later

Questionnaire processing

Shopper Questionnaire Entry

Shopper Questionnaire Entry Example

  • Customer questionnaire processing, including fast entry when no comments
  • Tele-workers can process questionnaires from home
  • Answers can be edited and amendments are immediately reflected in scoring

Distribution

  • Notification email system to alert users to a completed cycle or round
  • HTML generated reports can be emailed directly
  • PDF generated reports can be emailed directly (requires user intervention)
  • Reports can be printed for Royal Mail post circulation

Reporting and Scoring

client-reporting-dasboard

Client Reporting Dashboard Example

  • Each clients reports are dynamically branded
  • Not all questions answered have to be reported
  • Each question can have a weight for each possible answer
  • Results are available at as many hierarchical breakdown levels as are required, e.g. Unit, Area Manager, Regional Manager, Brand and Company
  • Each client can have their own score scripts generated which are unique to the way they wish to display their results.